Privacy Policy

Privacy Policy

At CarMood, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you visit or make a purchase on our website, we may collect:

  • Name

  • Email address

  • Shipping & billing address

  • Payment information (securely processed by third-party providers)

  • IP address and browsing activity

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding your purchases

  • Improve our website and services

  • Prevent fraud and ensure secure transactions

Third-Party Services

We work with trusted third-party services (Shopify, payment processors, analytics tools). These providers only receive the data necessary to perform their services.

Cookies

Cookies are used to enhance your browsing experience and analyze website traffic.

Your Rights

You may request access, correction, or deletion of your personal data at any time.

📧 Contact: support@carmood.store (tu peux changer l’email si besoin)

📄 Terms of Service

Terms of Service

By accessing or using this website, you agree to be bound by the following terms.

General Conditions

  • You must be at least 18 years old or have parental consent.

  • We reserve the right to refuse service to anyone at any time.

Products & Pricing

  • Prices are displayed in CHF unless stated otherwise.

  • Prices and product availability may change without notice.

Orders

  • Orders may be canceled if fraudulent activity or incorrect information is suspected.

  • Once placed, orders cannot be modified.

Intellectual Property

All content on this website (images, text, branding) is the property of CarMood and may not be used without permission.

📄 Refund Policy

Refund Policy

Returns

You have 14 days from the date of delivery to request a return.

Items must be:

  • Unused

  • In original condition

  • In original packaging

Non-Returnable Items

  • Sale items

  • Gift cards

  • Personalized products

Refunds

Once your return is received and inspected, refunds will be processed within 5–10 business days.

📧 Contact: support@carmood.store

📄 Shipping Policy

Shipping Policy

Processing Time

Orders are processed within 1–3 business days.

Delivery Time

Estimated delivery time: 7–14 business days depending on destination.

Tracking

A tracking number will be sent once the order has shipped.

Delays

CarMood is not responsible for delays caused by customs, carriers, or unforeseen circumstances.

📄 Contact Us

Contact Information

📧 Email: support@carmood.store
🌍 Website: https://carmood.store (ou ton vrai domaine)